Yelp Customer Service – United States – Work From Home
Job Description
Yelp is a trusted and well-known platform that connects people with great local businesses. As a Customer Service Representative, you will play a pivotal role in assisting our users with their questions, concerns, and inquiries, ensuring their experience with Yelp remains exceptional.
Key Responsibilities:
- Provide exceptional customer support to Yelp users via phone, email, and chat.
- Assist users with a wide range of inquiries, including account issues, business reviews, and more.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Maintain a high level of product knowledge to provide accurate information to users.
- Collaborate with the team to continuously improve customer service processes.
Qualifications:
- Strong communication skills, both written and verbal.
- Ability to work independently in a remote work environment.
- Excellent problem-solving skills and a strong customer-centric approach.
- Comfortable using computer-based applications and tools.
- Prior customer service experience is a plus, but not required.
What We Offer:
- Competitive hourly wage.
- Flexible work schedule.
- Comprehensive training and support.
- Opportunities for career growth and advancement.
- A chance to be part of a dynamic and inclusive team.
How to Apply:
If you’re ready to work from the comfort of your home and join a company dedicated to providing exceptional customer service, we’d love to hear from you! Please submit your resume and a brief cover letter highlighting your qualifications and enthusiasm for the role.
At Yelp, we believe in the power of connection and the value of exceptional customer service. Join us in helping people find great local businesses and make a positive impact on our community!
Yelp is an equal opportunity employer. We welcome and encourage diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
