Trust & Safety Operations Lead

Job Description

Hiring Ranges:
US Tier 1 Locations: $150,000 USD – $220,000 USD…
US Tier 2 Locations: $137,000 USD – $202,000 USD
US Tier 3 Locations: $127,000 USD – $186,000 USD
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Why Mozilla?
Mozilla Corporation is the non-profit-backed technology company behind pioneering brands like Firefox, the privacy-minded web browser, and Pocket, the content discovery platform. More than 270 million people around the world use its products each month.
Along with 20,000+ volunteer contributors and collaborators all over the world, Mozilla Corporation?s staff are driven by our vision to be the trusted guide through a joyful internet. We design, build and distribute software that enables people to enjoy the internet on their terms. Help make the internet a better place!
The Opportunity
Earlier this year, we began building a healthy and sustainable federated social space that thrives on its own terms, independent of profit- and control-motivated tech firms. Using the Mozilla Manifesto as guiding principles, our Trust and Safety team is hard at work developing policies, processes, and human-centered solutions for user and community safety, product experience, and sustainability.
The Trust and Safety Operations Lead will be responsible for designing, implementing, and overseeing a scalable and effective content moderation program for Mozilla.social, Pocket, and future social-sharing products and features. You will work as part of a cross-functional team ensuring that our efforts hosting user- generated content are aligned with our Pledge for a Healthy Internet
Does the opportunity to design, implement, and lead a brand new content moderation program excited you? Are you dedicated to building a safer, healthier, and more inclusive online space for marginalized communities? If so, we invite you to apply!
Trust & Safety is a core component of the product experience and content moderation is one of the most important aspects of this work. This role is focused on launching and maintaining the operational, experiential, and trustworthiness challenges inherent in social products.
As Trust and Safety Operations Lead at Mozilla you will:
? work cross-functionally with product, engineering, legal, and privacy to cultivate our practice of content moderation related to a range of topics, including harassment, abuse, hate speech, dis/misinformation, intellectual property infringement, illegal content, and other issues
? manage operational relationships with tooling and content moderation vendors
? create and document processes to manage and scale our operations
? create training materials and lead training sessions for new content moderators
? act as a mentor and adviser for new moderators, and a point of escalation for complex situations
? moderate content and ensure consistency across products and decisions
? coordinate and scale on call team schedule, spanning time zones and regions.
? work with data and product to drive efforts around data labeling and annotation including creating training materials, crafting rater tasks, and maintaining quality
Please note that this position involves exposure to sensitive and graphic content, including but not limited to harmful or offensive language, violent threats, pornography, and other graphic images. Mozilla is committed to providing specialized wellness support for teams working in content moderation.
Your Professional Profile
? You have 6+ years of professional experience, with at least 3 years experience implementing and enforcing scalable operations for content moderation on a public-facing social product or platform.
? You lead with empathy and are invested in knowledge sharing and learning from others.
? You work positively to cultivate an equitable team culture.
? You are dedicated to building a safer, healthier, and more inclusive online space for marginalized communities.
? You have hands-on time in an operations-heavy role including data labeling and annotation.
? You have owned complex projects from inception to completion in a hands-on role.
? You?ve implemented shared roadmaps in collaboration with cross-functional teammates.
? You take cross-functional needs into account and are a highly-skilled communicator.
Bonus points for:
? You have people management experience. While this is an individual contributor role, there may be future opportunities to grow a small team.
? You have experience building out a new operational support function for products or services from the ground up.
About Mozilla
Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.
Commitment to diversity, equity, inclusion, and belonging
Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company?s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.
We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.
We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.
Group: C
Req ID: R2143