Touchpoint Optimization Specialist – Costco

Job Description

Job Details
Remote Type…
Fully Remote
Salary Range
$56,000.00 – $74,000.00 Salary/year
Description
Our Purpose:
At Lovesac, we are committed to helping people fill their homes with Total Comfort. That means having furniture that can evolve along with them as life unfolds.
From Sactionals The World?s Most Adaptable Couch, to Sacs The World?s Most Comfortable Seat, Lovesac products provide peace of mind where others cant. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill which is good for families and our environment.
What We Believe
Love. It is the name we live up to. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We purposefully and meaningfully weave DEI into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do. #LoveMatters
We are committed to working and succeeding by incorporating our Guiding Principles into everything we do:
We can all win together
We do as we say
Do less and do best
We are borrowing this earth from our children
Love Matters
The Role
As a Touchpoint Optimization Specialist Costco, you are responsible for supporting Lovesac’s Costco pop-up road shows throughout the country, ensuring seamless operations and exceptional customer experiences. This role requires a candidate with the ability to provide operational excellence in all Costco Touchpoint initiatives, fostering consistency, repeatability, and scalability. You will collaborate with cross-functional teams, including sales, training, product, fulfillment, IT, operations, marketing, and finance, to understand their needs and develop tailored solutions to support their objectives.
This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in one of the 50 United States and should have the ability for travel as needed.
Summary Of Key Job Responsibilities
? Partner closely with Touchpoint Optimization Manager Costco, Field, and Sales Leaders to proactively identify and solve operational challenges to optimize existing operations.
? Responsible for the organization, planning, and execution of the Costco Display Skid and Refurbishment process (with cross-functional partners and vendors)
? Own, prioritize, and manage touchpoint associates’ needs and support requests through ticketing systems.
? Complete regular audits of Costco Master Schedule and Websites to ensure accuracy and identify opportunities for enhancement.
? Streamline communication for roadshow names, dates, and hours of operation for the Costco warehouse, device delivery, skid/supply notes, and previous revenue history for that location (if applicable).
? Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
? Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
? Perform any other duties as requested by management.
Qualifications
Requirements & Qualifications:
? Bachelor?s Degree preferred or a minimum of 3 years? experience in a Touchpoint Operations role. Costco experience is a plus.
? Must be proficient in Microsoft Office software, including Excel and Teams
? Knowledge of retail software including but not limited to: Jira, Opterus/Ops Center, Netsuite, Predict Spring, SCIS, and Gladly is preferred.
? Able to build cross-functional relationships to foster collaborative and productive initiatives.
? Must have proven time management skills and quickly adapt to a changing business environment.
? Able to prioritize responsibilities with the appropriate level of urgency, listen, and use this information to solve problems, anticipate issues, and make correct decisions based on various situations.
? Must be able to manage multiple projects simultaneously while meeting deadlines consistently.
? Must have superior verbal, written, and interpersonal communication skills; able to listen effectively to solve problems, anticipate issues, and make effective decisions.
? Demonstrates strong analytical, mathematical, and problem-solving skills.
? Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
? Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
? Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed KPIs, goals and deadlines.
? Must be able to travel, as required by the Company in its sole discretion, for meetings and conferences using various forms of transportation.
? Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
Lovesac Core Values Top Ambition, Willing to sweep the floors, Grit
Aspirational Values Customer Centricity, Only A Players, Executional Excellence, Consciousness
Table-Stakes Values Positive, Passionate, Collaborative, Flexible, Self-starting, Self-aware, Canid, Empathetic, Inclusive, Insatiable Learners
Full Time Benefits*
? Financial Benefits: Annual Bonus Program, Annual and Inaugural Grant Equity Awards, 401K Matching Contribution, Financial Wellness Tools, Sales Incentive Program.
? Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.
? Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays, Summer Flex Time.
? Pet Insurance and generous Associate Discounts.
? Eligibility and terms for all benefits listed are as outlined in Lovesac?s policy and plan documents.
Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.
Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.
Disclaimer: The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. The job may change as the business changes or customer need changes or may vary somewhat from location to location. Management retains the right, authority and discretion to add or change the duties of the position at any time. Associates must learn and observe applicable company policies and safe practices, as well as perform all duties assigned by supervisors. This job description does not constitute an employment contract.
To the extent an employee requires a reasonable accommodation in order to perform the duties of this job, please direct such requests to The Lovesac People Department