TCS Recruitment 2024 – Online Jobs – Call Center Representative Post

Job Description

TCS Recruitment 2024
Tata Consultancy Services (TCS), a leading global IT services, consulting, and business solutions organization, is seeking a customer-centric and results-oriented Call Center Representative to join our growing team. As a Call Center Representative, you will play a pivotal role in providing exceptional customer service and support to our valued customers, ensuring their satisfaction and resolving their issues promptly and efficiently.
TCS Careers
Responsibilities:
? Handle customer inquiries, complaints, and requests via phone, email, and chat
? Resolve customer issues efficiently, adhering to company policies and procedures
? Provide accurate and up-to-date information on TCS products, services, and billing
? Escalate complex issues to senior team members for further assistance
? Maintain detailed records of customer interactions and issue resolutions
? Stay up-to-date on TCS’s latest offerings, promotions, and customer service guidelines
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Skills
? Excellent communication and interpersonal skills
? Strong problem-solving and analytical skills
? Ability to listen actively and empathize with customers
? Patience and ability to handle stressful situations calmly
? Proficient in Microsoft Office Suite and customer support software
? Ability to work independently and as part of a team