Support Specialist (Support) – English

Job Description

About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we’re not done yet.
As we continue our lightning-fast growth, two things are essential to continuing our success: our people and our culture. We’ve been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 7,500+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Customer Support Team is the public face of… the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does
Were looking for customer support superstars to join our team as a Support Specialist. This role isnt just about ticking off tickets and answering calls quickly, this is about truly delivering levels of service to our global customer base We want fast acting problem solvers, not script readers.
If you dont see your long-term future in customer support, thats cool too. We put a lot of time aside to train you up so youre ready to hit the ground running in any other team in the company if you decide to make a change Were a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. Well compensate you for night shifts but we understand this still isnt for everyone, so please bear that in mind before applying.
What Youll Be Doing
Providing our users with an outstanding customer experience – its part of our mission to make Revolut users feel secure whilst using our service
Providing excellent customer service via our in-app live chat, phone, and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issue
What You’ll Need
Excellent English language skills
A Bachelors degree or equivalent
Excellent communication skills
The ability to explain complex issues in an easy and understandable manner
Strong writing skills and great numeracy and IT skills
Strong attention to detail and analytical skills
Empathy and love for helping people
A driven, self-motivated, and highly flexible team player attitude
To be a self-learner with an independent, problem-solving mindset
Prior customer support experience
Stable, fast, and reliable home internet connection
Nice to have
Fluency in multiple languages
Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. Were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thats why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Refer to our Data Privacy Statement for Candidates: https://www.revolut.com/legal/data-privacy-for-candidates for details on our data handling practices during your application