Support agent remote

Job Description

Description :

We are seeking a LiveChat Agent to join our customer support team and ensure ourcustomers receive prompt and efficient assistance through onlinechat and messaging platforms…

Your primary goal will be to provideexcellent customer service and resolve customer inquiries andissues inrealtime.
? Engagewith customers through online chat and messaging platformsresponding to inquiries providing information and offeringassistance.
? Assist customers in navigating ourproducts or services addressing their questions concerns andtechnical issues.
? Troubleshoot and resolvecustomer problems escalating complex issues to higher levels ofsupport when necessary.
? Maintain a high levelof professionalism and customer service etiquette in allinteractions.
? Document customer interactionsincluding the nature of inquiries solutions provided and anyfollowup actions.
? Meet or exceed performancetargets including response time customer satisfaction scores andchat volume goals.
? Collaborate with teammembers and other departments to ensure consistent and effectivecustomersupport.

Requirements :
? Highschool diploma or equivalent; college degreepreferred.
? Excellent written communicationskills with a strong command of grammar andspelling.
? Strong problemsolving skills and theability to think quickly andlogically.
? Proficiency in using computers andfamiliarity with chat and messagingplatforms.
? Ability to multitask effectively andhandle multiple chat conversationssimultaneously.
? Empathy patience and acustomerfocusedattitude.

Benefits :
? Healthinsurance.
? Paid time off(PTO)
? Retirement planbenefits.
? Flexible workschedule.
? Dentalinsurance.
? Visioninsurance.
? Lifeinsurance.

Last updated : 2024-01-04