Service Support Desk Analyst | REMOTE

Job Description

Dignari is a forward-thinking, human-centered, emerging technology and analytics company that builds solutions to transform business. We?re a woman owned company where diversity is applauded and success is celebrated.
We have an exciting opportunity for a Service Support Desk Analyst on our DHS team. This role will provide strategic planning and business analysis support, which requires a strong… work ethic, attention to detail, and organization skills.
KEY RESPONSIBILITIES:
? Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:
? Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
? Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use