Service Engineer II

Job Description

Microsoft?s Cloud Operations and Innovation (CO+I) team builds and operates Microsoft datacenters, which in turn power Microsoft?s cloud business. The CO+I Engineering team (CO+IE) delivers services, applications, and automation supporting datacenter planning, construction, and operation. We own a large portfolio of services, including workflows that enable predicable, lowest cost datacenter construction, telemetry systems that drive high availability and optimized energy usage, and task and performance management applications that help our operation run as efficiently as possible. CO+I Engineering is a competitive advantage for Microsoft, and an important pillar in its cloud success.
The Service Engineer position will support the Enterprise Environmental, Health and Safety (EHS) plaftorm, Collaboration technologies (SharePoint, PowerApps, Power Automates, Logic Apps) and 3rd pary software, must be an experienced team player, possess strong communication and collaboration skills, and… have the ability to effectively manage a demanding workload in the execution of multiple concurrent engineering projects deliverables across geographic and organizational boundaries while maintaining engineering excellence of production systems. You will be responsible for supporting, enhancing and deploying features, troubleshooting, configuring system integrations, configuring application settings, and collaborating with a global team.
Microsoft?s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
? Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.
? Leverages ADO for project priotization of product backlog items.
? Troubleshooting the application and infrastructure.
? Building Power Apps, Logic Apps, Power Automate flows, data integrations and developing an understanding of the business logic and data requirements.
? Responsible for maintaining incident backlog, compliance and security tasks and comes up with ways to automate solutions.
? Working with vendors and team members to design and build new modules and features for the EHS platform.
? Leverage best practices to create, update and maintain run books.
? Takes ownership of service design by driving reliable, scalable, and high-performance solutions.
? Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.
? Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
? Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.
? Partners closely with internal customers and engineering teams to conduct root cause analyses, share end-to-end expertise in services, and to mitigate and resolve issues.
? Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.
? Adheres to data privacy, security and compliance standards and works with relevant teams to identify and address relevant issues.
Qualifications
Required/Minimum Qualifications:
? Bachelor’s Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
? OR equivalent experience.
Other Requirements
? Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications
? Bachelor’s Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
? OR equivalent experience.
? 1+ year(s) technical experience working with large-scale cloud (e.g. Azure) or distributed systems.
? 1+ year(s) experience with SharePoint and Power Platform tools (Power App, Power Automate, etc.)
? 1+ year(s) experience with SQL.
? Experience with Bicep / ARM templates.
? Experience managing global / enterprise wide applications.
? Management Information Systems (MIS), or other industry or product specific Engineering Certifications.
? Experience supporting Environmental, Health and Safety application platforms”
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations