Remote Web Chat Manager

Job Description

Job Description:
As a Remote Web Chat Manager at Wells Fargo, you will be responsible for managing a team of remote web chat representatives in Chicago, Illinois. Your main goal will be to ensure that all customer inquiries are handled efficiently and effectively through the chat platform…
Responsibilities:
1. Manage a team of remote web chat representatives, including training, coaching, and performance evaluations.
2. Monitor chat interactions to ensure quality and compliance with company policies.
3. Develop and implement strategies to improve the overall customer experience through chat.
4. Collaborate with other departments to address customer issues and provide solutions in a timely manner.
5. Analyze chat data to identify trends and make recommendations for process improvements.
6. Stay up-to-date on industry trends and best practices in web chat management.
7. Handle escalated customer inquiries and provide resolutions as needed.
8. Work closely with the IT department to troubleshoot any technical issues related to the chat platform.
Requirements:
1. Bachelor’s degree in a related field.
2. 8 years of experience in customer service or web chat management.
3. Strong leadership and communication skills.
4. Resourceful and driven personality traits.
5. Proficiency in research and negotiation soft skills.
6. Experience working in a fast-paced, dynamic environment.
7. Ability to work independently and prioritize tasks effectively.
8. Knowledge of web chat platforms and CRM systems.
Benefits:
1. Life insurance
2. Joining Bonus
3. Retirement plan
Working environment:
At Wells Fargo, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and inclusive workplace leads to better outcomes for our employees and customers.
Equal Opportunity Statement:
Wells Fargo is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. All qualified candidates are encouraged to apply.
Deadline to apply: June 10, 2024
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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