Remote Customer Service Specialist Job at AnHR.in

Job Description

About Company:
Welcome to anHR.in, Your Trusted Partner for Manpower Solutions!
Are you seeking top talent to drive your business forward? Look no further than anHR.in, your premier destination for comprehensive and results-driven HR and manpower solutions. As a leading name in the industry, we specialize in helping businesses of all sizes discover, acquire, and retain the best human resources to achieve their goals and objectives.
Our Core Services:
Talent Acquisition: We excel in identifying and recruiting the most qualified and skilled professionals in various industries. Our extensive network and tailored search strategies ensure that you get the right candidates for your organization.
Staff Augmentation: Stay agile and scale your workforce as needed. anHR.in offers flexible and cost-effective staffing solutions to help you meet short-term or long-term project requirements.
About the Internship:
Key responsibilities:
1. Customer Support: Respond to customer inquiries through… various channels, such as phone, email, chat, or in person
2. Provide accurate and timely information or assistance
3. Issue Resolution: Investigate and resolve customer complaints, concerns, or problems effectively and efficiently. This may involve troubleshooting, coordinating with other departments, or making decisions to address customer needs
4. Product Knowledge: Maintain a deep understanding of the company’s products or services to answer customer questions and provide relevant information
5. Communication: Communicate with customers in a professional and empathetic manner, actively listening to their needs and concerns
6. Strive to build positive relationships with customers
7. Record Keeping: Maintain detailed records of customer interactions, including their inquiries, feedback, and resolutions, for documentation and analysis
8. Up-selling and Cross-selling: Identify opportunities to promote additional products or services to customers if relevant
9. Quality Assurance: Ensure that customer service interactions meet the company’s quality standards and policies
10. Property uploads using various web browsers
Skill requirements:
Strong communication skills, both verbal and written
Patience, empathy, and a customer-centric approach
Problem-solving abilities and a proactive attitude
Basic computer skills and the ability to work with customer service software and databases
Adaptability to handle various customer situations and inquiries
Previous customer service experience may be preferred
Familiarity with customer support software and systems
Deadline:
2023-12-29 23:59:59
Skills required:
MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken