Remote Customer Service Call Center Agent

Job Description

? Please Read All Of The Details Before Applying*
Make outbound calls/take inbound calls on behalf of organizations that are making a difference. Take the first step to start your new career with ConnectWave Solutions by applying today…
What we do:
? Collaborate with prestigious organizations such as Intuit Turbotax, Louis Vuitton, Carnival Cruises, and more through our dynamic ConnectWave Teams.
? Immerse yourself in a dynamic call center environment, handling both inbound and outbound interactions on subjects that make a difference.
? Seize the opportunity to facilitate transactions and promote diverse products and services, playing a vital role in creating positive customer engagements.
We offer:
? Full-Time hours that enable you to take time off for the things that are important to you. Part-time hours are also available too.
? Virtual Certification Training
? Rewards & Recognition Programs
? Bi-Weekly Pay & Bonus potential with access to your pay at anytime!
? No Medical or Health Benefits provided
Job Type: Full-time, Part-time, Temporary, Contract
Work Location: Remote
Salary: $12 – $17 an hour
Schedule:
? Flexible Hours with a MINIMUM of working 15 hours per week.
? Monday-Friday schedule to start. After your training period has concluded you can work on the weekends.

Supplemental pay types:
? Bonus pay
? Sign-On Bonus

Streamlined Application Process:
? Upon successfully clearing pre screening questions, candidates gain immediate access to schedule an information session with us.
? Fast-track your application journey by acing the pre screening stage and securing a group information session appointment.
? Total onboarding process takes 2 – 3 weeks.

RequirementsRequirements:

Hardware/Software Requirements:
? Windows PC/Laptop
? Minimum 14? monitor/screen
? Max roundtrip: 120ms
? Windows 10 or 11 ONLY with at least 8GB RAM (4GB Useable)
? Intel or AMD Processor
? Windows Defender antivirus and Firewall must be turned On
? United States based High-Speed Internet Only? Cloud Based Internet are NOT Acceptable
? Wired connection to router/modem is REQUIRED (wifi is not permitted)
? 10+ Mbps download speed and 3+ Mbps upload speed are the minimum speeds accepted
? Mobile Hotspots (T-Mobile, Verizon), Satellite, and VPNs are NOT permitted
? ISP must be STABLE and located within the USA and its territories

Technology Requirements:
? High Speed Internet. A wired connection to the router/modem is REQUIRED
? Dual monitors recommended
? USB Wired Headset (Wireless are NOT compatible)
? External speakers or sound on your computer
? External Wired Mouse
? Webcam

Telephone Requirement:
? Phone Verification Requirement: While the actual phone calls do not utilize your device, it is essential to have phone access for a “PIN call” to complete necessary verifications.
? Mandatory Multi-Factor Authentication (MFA): Users outside our corporate network, including Microsoft Teams, are obligated to implement Multi-Factor Authentication (MFA), which involves phone verification.
? Preferred Cell Phone: Although a cell phone is preferred, a landline number is also acceptable for fulfilling the verification and authentication requirements.

Other Requirements:
? Age Requirement: Minimum age of 18 years old.
? Skill Assessment: Successfully pass a skill assessment.
? Commitment to Continuous Learning: Embrace a culture that values self-improvement and the pursuit of excellence.
? Remote Workspace Requirements: Establish a home office or a dedicated quiet space conducive to work, ensuring a distraction-free environment.
? Background Check Clearance: Successfully pass a background check; timely submission is crucial to prevent any disruptions during training.
? Outstanding Communication Skills: Demonstrate exceptional conversational abilities while delivering customer-focused interactions, creating positive experiences for every individual you engage with.

Miscellaneous:
? Visit ConnectWaveSolutions.com to buy equipment that is NEEDED
? Requirements for our work at home program: (not provided)

Must NOT be a permanent resident of one of the following States: Pennsylvania, Washington, California, District of Columbia, Oregon, Colorado, Minnesota, Wisconsin, Illinois, New York, Vermont, Massachusetts, Connecticut, New Jersey, and Maryland.

Please note: This is a 1099 independent contractor position. Once you apply here, you will receive an email that has a link to schedule an information session with us.

Job Types: Contract, Temporary

Pay: $12.00 – $17.00 per hour

Expected hours: No less than 15 per week

Benefits:
? Flexible schedule

Schedule:
? 10 hour shift
? 12 hour shift
? 4 hour shift
? 8 hour shift
? Choose your own hours

Work Location: Remote