Remote Chat Support Assistant

Job Description

Job description:
We are looking for a passionate and driven Remote Chat Support Assistant to join our team at eBay in Houston, Texas. As an entry-level position, no prior experience is required, but we are seeking individuals who possess strong teamwork and critical thinking skills…
Responsibilities:
1. Provide customer support through chat, addressing inquiries and resolving issues in a timely and professional manner.
2. Assist customers with navigating eBay’s platform, troubleshooting technical issues, and processing transactions.
3. Collaborate with team members to identify trends in customer inquiries and provide feedback to improve overall customer experience.
4. Leverage data to inform decisions and drive strategic initiatives aimed at enhancing customer satisfaction.
5. Participate in ongoing training and development to stay informed about eBay’s products and services.
Requirements:
1. Excellent communication skills, both written and verbal.
2. Strong problem-solving abilities and attention to detail.
3. Ability to work effectively in a fast-paced environment and manage multiple priorities.
4. Basic computer skills and proficiency in using chat support tools.
5. High school diploma or equivalent.
Benefits:
– Free food provided at the office.
– Dental insurance coverage.
– Profit sharing opportunities.
– Opportunities for career advancement within eBay’s customer support team.
Working environment:
At eBay, we value the use of data to drive decision-making and strategic initiatives. As a Remote Chat Support Assistant, you will have the opportunity to contribute to the continuous improvement of our customer support processes through your interactions with customers and data-driven insights.
Equal opportunity statement:
eBay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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