Remote Call Center

Job Description

We are seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. As a Customer Service Representative, you may support our trade partners, consumers, and/or internal process partners via phone, chat, email or other technology for our Whirlpool Consumer Services organization… These interactions range from scheduling service appointments to placing orders and scheduling deliveries. Whirlpool Consumer Services supports our customers from 7:55AM-6:15PM EST Monday through Friday and Saturday 7:55am-5:15pm (8 hours shift / 40 hours per week). Hard wired internet via ethernet cable, a stationary surface (table, desk, etc) to place equipment and a quiet working space free from noise and distraction are required. Childcare is required. Must be dedicated to being at your workstation with the capability of assisting callers throughout the entirety of your shift. Pay is $14.50 hr and not negotiable.

salary: $14.49 – $14.5 per hour
shift: First
work hours: 8 AM – 6 PM
education: High School

Responsibilities
? Managing inbound and outbound calls, emails or chats based on business needs
? Navigate through multiple computer systems to help resolve consumer issues as well as document the consumer interaction as needed.
? Managing and maintaining your schedule through both Whirlpool and Randstad computer systems. This may include logging in and out, time off requests, and ensuring timecard accuracy.
? Ability to manage the consumer?s interaction while utilizing multiple computer screens, requiring computer setup comprehension. (Laptop, Monitor, Keyboard, Mouse, Router, Ethernet Cable, Connections, etc.)
? Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed.
? Negotiate through and diffusing escalated consumer interactions by demonstrating soft skills and issue ownership

The essential functions of this role include:
? working weekends
Skills
? Telephone Etiquette
? Basic Software Skills
? Customer Service
? Active Listening
? Call Center Support
? Typing Skills
? Customer support
? Hard Wired Internet (1 year of experience is required)
? Quiet Working Space (1 year of experience is required)
Qualifications
? Years of experience: 1 year
? Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days

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