Process Improvement Manager

Job Description

You have a passion to transform processes resulting in measurable business impact. Bring your expertise to shape and enhance the process improvement journey through problem solving, data analytics and organizational change management by joining our dynamic team. As a Improvement Manager, within Wholesale Lending Services (WLS), you will help define and execute the lean six sigma process… improvement strategy to drive operational excellence for a Wholesale Lending Services product vertical. You will be responsible for establishing and maintaining a process improvement and change management framework and pipeline of product vertical initiatives that can be scaled globally to drive efficiencies and resulting in measurable impact: reduced cycle time, cost capacity, risk and controls and improved accuracy. In addition, driving bottoms up culture change through grassroots process improvement program education and execution is another key focus area for this role in order to identify like kind process improvement opportunities across key operational processes such as loan documentation, closing/funding, payment/fee processing, syndication loan/trade processing, credit administration/collateral perfection and management. The MpowerNOW, Global Process Improvement team enables meaningful, measurable process and product change to WLS priorities through grassroots education, expert facilitation, change management and process improvement leadership. Job responsibilities
? Utilize Lean Six Sigma and “Manage by Facts” methodologies to identify and execute product vertical and mid-size efforts
? Align with Risk and Controls on material changes across key initiatives
? Create and build visibility to baseline and goal impacts through metrics
? Lead mid-size product vertical process improvement initiatives from opportunity identification through implementation/ownership transition with measurable results
? Own the overall product vertical process improvement book of work for a variety of initiatives requiring cross-functional partnership across banking, credit risk, legal, operations, product owners and tech teams across multiple lines of businesses
? Engage stakeholder teams and lead product vertical governance forums to share process improvement opportunities, prioritization, implementation through operational ownership
? Build strategy and execute grassroots problem solving educational program to enable driving near term and longer-term impacts.
? Provide process improvement leadership guidance to junior staff across team
Required qualifications, capabilities, and skills
? 7+ years’ experience in Financial Services, Lean Six Sigma process improvement, Transformation and/or change management roles
? Demonstrated ability to structure and scope complex problems, apply a range of process improvement tools, gain and synthesize findings and develop solution
? Proven track record and experience in driving medium to large sized projects with strong results
? Collaborates effectively across all levels of the organization and ability to lead and influence without having positional authority
? Communicates effectively at multiple levels of the organization through both verbal and written
? Ability to connect the dots with limited and/or ambiguous information.
? Flexible to update strategy based on evolving business environment
? Strong attention to detail, time management, planning skills and the ability to handle multiple competing priorities
? Demonstrated leadership skills and proven ability to develop strong client relationship
? Highly skilled with Visio, Minitab, PowerPoint, Excel and Microsoft Project
Preferred qualifications, capabilities, and skills
? Domain expertise in commercial lending products and processes
? Black Belt Six Sigma certification preferred
? Strong analytical skills preferred
? Bachelor’s Degree, Graduate Degree preferred
? Strong judgment and professional maturity, proactive and results-oriented, fact and analysis-based approach to problem solving
Work Schedule Note to job seekers: This is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home. Keeping in mind this is subject to change at any time per JP Morgan guidelines. This role is only supported in one of the following locations: Fort Worth, TX, Plano, TX, Chicago, IL, Charlotte, NC, Columbus, OH, or Newark, DE. The level/grade of the position offered will be determined by the qualifications of the person selected JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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