Patient Support Navigator – Direct Hire – $24/hour – Remote – Great Benefits

Job Description

Job Title: Case Manager / Patient Support Navigator

We are actively seeking an experienced and compassionate Case Manager / Patient Support Navigator to become a vital part of our team. This full-time role presents an exceptional opportunity for career advancement within a highly respected organization committed to patient advocacy and support…

Key Responsibilities
? Serve as a dedicated patient advocate and educator, acting as the main point of contact for patients and their caregivers.
? Manage and respond to incoming calls, delivering scripted information and directing inquiries to the appropriate departments.
? Conduct initial assessments to identify patient needs and align them with available resources and support services.
? Make introductory calls to newly registered patients, equipping them with essential support materials and resources.
? Ensure compliance with established business rules, policies, and standard operating procedures.
? Evaluate patient challenges related to Social Determinants of Health (SDOH) and connect them to relevant program offerings.
? Assist in coordinating and scheduling resources for patients based on their proximity to available support services.
? Manage incoming data pertaining to patient support programs, including enrollment forms and insurance inquiries.
? Conduct benefit investigations and facilitate prior authorizations with insurance payers.
? Collaborate effectively with team members to ensure timely and high-quality patient service.
? Engage in various ongoing departmental projects while supporting additional tasks as assigned.

Required Skills
? Current Missouri pharmacy technician registration in good standing, or eligibility for registration.
? Proficiency in Microsoft Word, Excel, and PowerPoint.
? Excellent oral, written, and interpersonal communication abilities.
? Strong ability to multitask, work independently, and contribute as a team player.
? Capacity to excel in a fast-paced, metrics-driven environment while maintaining patient-centered focus.
? Consistent demonstration of empathy and compassion in all interactions.

Qualifications
? A Bachelor’s Degree is preferred, alongside 5 years of experience in healthcare practice management or a patient services environment.
? Previous experience in patient support and access, especially within a call center setting, is highly desirable.
? Familiarity with medical coding, coverage policies, and reimbursement processes is strongly preferred.

Career Growth Opportunities

This role offers significant potential for professional development as you enhance your skills in patient support and advocacy, contributing to ongoing departmental initiatives that foster continuous learning.

Compensation And Benefits
? This full-time position offers a competitive rate of $24 per hour.
? Comprehensive benefits are available to full-time employees within the first 0-30 days of employment.
? A 401(k) plan with company matching is available after one year of service.
? Work hours are scheduled from Monday to Friday, 7:00 am – 7:00 pm with flexible start times and no weekend shifts, with potential for a hybrid role based on performance.

Join us in making a difference in the lives of patients and caregivers. If you are driven by a passion for helping others and possess the required qualifications, we encourage you to reach out and apply for this rewarding opportunity.

Employment Type: Full-Time

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