Part-time Support Associate
Job Description
WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward.
Our mission is simple: to make the supply chain a better place to work. WorkStep?s holistic employee engagement solution ties feedback to business outcomes and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies within e-commerce, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business.
We are looking for a Part-Time Customer Support Associate to join our team. You will have the opportunity to learn how to support our clients and employees or candidates of… our clients in a face-paced startup environment that?s helping to solve some of the biggest challenges for HR and Ops teams. In this role, you will communicate with and troubleshoot issues for our platform users, and provide best practices and assistance to employees and candidates of our customers. You?ll help in facilitating review and analyses of commentary and contribute to data entry/operations tasks.
Primary Responsibilities:
? Assist all customers with questions and issue resolution
? Manage backlog of cases and support tickets
? Review, moderate, and analyze commentary
? Data entry
? Contribute to customer trainings
? At least 1 year in a technical support role
? At least 2 years in a customer-facing role
? Availability and flexibility to work holidays
? Availability and flexibility to work Monday – Friday between 8:00 AM – 4:00 PM PST
Preferred experience:
? Bilingual – Spanish
? Experience moderating or reviewing large volumes of data
? Experience with confidentiality principles
? Experience working with enterprise-level customers
? Experience in a Human Resources or Operations field
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