(Part Time Remote Job) RN Clinical Care Coordinator

Job Description

Part Time Remote RN Clinical Care Coordinator

We are seeking a dedicated RN Clinical Care Coordinator to join our team. In this part-time remote role, you will facilitate patient care, assess needs, and coordinate services. Your responsibilities include patient advocacy, care planning, and ensuring optimal outcomes. A current RN license and strong communication skills are essential. Join us in making a difference in patient lives, one remote connection at a time.

Responsibilities

Essential Functions:

Act as a CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services. Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.
Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions. Appropriately handle a variety of customer issues including location lookup, directions, and complaints.
Makes clinical level of care determination based on discussion, medical records, and any other pertinent clinical data. Matches these needs to a service site location or, if not available, look up and provide alternative services. Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate. Follow-up and track referral and admission outcomes.
Maintains awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.
Assists in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
Focus on placing the right patient to the right care setting at the right time
Adheres to and participates in Companyâs mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
Reviews and adheres to all Company policies and procedures.
Provide education regarding Home Health, Hospice, and Palliative Care Services.
Assist with clinical eligibility review for alternate services
Participates in special projects and performs other duties as assigned.

Required Experience/Skills:

Associates Degree required. BSN preferred.
RN license in a compact state is required. May be required to obtain licensure in additional states as dictated by business needs.
At least 3 years post-acute experience. Home Care or hospice experience preferred.
Nursing background working across multiple areas of post-acute care.
Extensive nursing experience in post-acute care.
Current CPR certification.
Good working knowledge of home health, hospice, and palliative care services.
Good time management skills.
Ability to learn and master information related to locations and services of clients.
Excellent analytical and problem-solving skills.
Excellent verbal and interpersonal skills.
Able to communicate effectively with empathy over the phone and while interacting with others.
Must read, write and speak fluent English.

Scheduled Weekly Hours