Part-Time Call Center Agent (Virtual Assistant) Remote Jobs- Contract to Hire

Job Description

Are you a communication pro with a knack for customer service? Were on the lookout for a dynamic Part-Time Call Center Agent to join our team in a virtual capacity. This role is perfect for someone who thrives in a remote work environment and values flexibility.

Responsibilities:

Customer Assistance: Handle inbound calls with a friendly and professional demeanor, addressing customer inquiries and providing top-notch assistance.
Problem Resolution: Troubleshoot and resolve customer issues effectively, ensuring a positive experience and customer satisfaction.
Documentation: Accurately document customer interactions and transactions for future reference and improvement.
Multi-Tasking: Manage multiple tasks simultaneously, including phone calls, emails, and online inquiries.
Adaptability: Quickly adapt to changes in processes and procedures to meet evolving customer needs.

Requirements:

Communication Skills: Exceptional verbal and written communication skills are a must.
Tech-Savvy: Comfortable using various communication platforms and virtual tools.
Customer-Focused: A passion for delivering excellent customer service.
Problem-Solving: Proven ability to think on your feet and resolve issues efficiently.
Flexibility: Ability to work flexible hours and adapt to changing schedules.

Qualifications:

High school diploma or equivalent.
Previous customer service experience is a plus.
Remote work experience preferred.
Access to a quiet and professional home office environment.

Contract Details:

Type: Part-Time (20-25 hours per week)
Duration: Contract to Hire
Location: Remote

Our Company is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.