Online Support Representative

Job Description

We are seeking a dedicated and customer-focused Online Support Representative to join our customer support team. As a Online Support Representative, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in… real-time.

Online Support Representative Duties and Responsibilities
? Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
? Maintain a high level of professionalism and customer service etiquette in all interactions.
? Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
? Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
? Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
? Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
? Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
? Collaborate with team members and other departments to ensure consistent and effective customer support.

Online Support Representative Requirements and Qualifications
? Strong problem-solving skills and the ability to think quickly and logically.
? Proficiency in using computers and familiarity with chat and messaging platforms.
? Ability to multitask effectively and handle multiple chat conversations simultaneously.
? Excellent written communication skills with a strong command of grammar and spelling.
? Willingness to work flexible hours, including evenings, weekends, and holidays if required.
? Previous customer service or chat support experience is a plus but not required.
? Empathy, patience, and a customer-focused attitude.
? Team player with strong interpersonal skills.
? Ability to adapt to changing processes and technologies.

Job Type: Part-time

Pay: $19.29 – $20.48 per hour

Expected hours: No less than 17 per week

Benefits:
? 401(k)
? Dental insurance
? Flexible schedule
? Health insurance
? Paid time off
? Vision insurance

Shift:
? Day shift

Work Location: Remote

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