New Restaurant Opening (NRO) Trainer – Remote

Job Description

Restaurants will always be the center of our business. As we strive to achieve Raising Cane?s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!
At Raising Cane?s… we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.
The NRO Trainer is primarily responsible for training and guiding performance of Crewmembers at new Restaurant openings. He/she must work fast and with a sense of urgency, while being friendly to Customers and supportive of the opening Management team. In all assignments, the NRO Trainer must uphold Cane?s standards and enable Crewmembers to execute their responsibilities at a high level.
New Openings
? Ensures the highest levels of training standards at all NROs
? Follows NRO processes and systems
? Supports the proper execution of all NRO processes, systems, and standards
? Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate
? Supports identification and development of future leaders among new Crewmembers
? Evaluates Crewmember performance honestly and completely
? Manages all administrative tasks associated with each NRO before, during, and after the opening in a timely fashion
Supporting Restaurants
? Supports previously opened Restaurants as needed, including:
? Executes extended NRO support plans
? Facilitating training classes, seminars, and working sessions
? Evaluating and developing targeted Crew and Managers
? Execute action plans
? Plan, design, implement, and follow-up on all projects as assigned by the NRO Leadership
? Serves as subject matter expert [SME] for Training or other cross-departmental project teams
Administrative
? Completes expense reports and other administrative duties as needed and in accordance with deadlines
? Responds to e-mail, phone calls, and voicemails in accordance with How We Do Business policies
Additional Requirements
The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Ability to lead, motivate, and empower Cane?s Crewmembers
? Ability to align Crew with Cane?s culture by balancing seriousness and having fun
? Takes initiative
? Excellent interpersonal and communication skills
? Ability to recognize problems and problem solve
? Ability to set goals and convert plans into action
? Ability to see patterns in performance and strategize solutions
? Exercises good judgment in decision making
? Open to feedback and to self improvement
? Holds self accountable for high personal standards of conduct and professionalism
? Excellent speaking and presentation techniques
? Serves as a role model by demonstrating and up holding Raising Cane?s policies and standards
Qualifications
? Track record of high performance in Cane?s operation
? Minimum of High School Diploma or equivalent required, some College preferred
? Must be 18 years of age or older
? Minimum of two years of previous quick service or restaurant supervisory experience
? 1 to 3 years? management experience in the hospitality field desirable
? Previous training experience preferred
? Extensive travel, up to 75% for extended periods of time
? Preferred that candidate live near a major airport and within 20 miles of a Raising Cane’s
Connect With Us!
Not ready to apply? Connect with us for general consideration