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Job Description

Meesho Recruitment 2024

We are looking for a dedicated and empathetic Customer Support Analyst to join our team at Meesho. The ideal candidate will have a passion for customer service and a commitment to resolving customer issues effectively and efficiently.

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Responsibilities:
? Customer Support: Handle customer inquiries and complaints via phone, email, or social media under the supervision of a senior team member. Provide appropriate solutions and alternatives within the time limits.
? Training: Participate in all training sessions and learn how to use company software, scripts, and procedures to handle different topics.
? Feedback Collection: Collect customer feedback and share it with the relevant teams for service improvement.
? Reporting: Prepare reports on customer interactions and communicate any emerging issues to the team lead.

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Skills:
? Communication: Excellent verbal and written communication skills to effectively… interact with customers.
? Problem-Solving: Strong problem-solving skills to handle customer complaints and provide appropriate solutions.
? Empathy: Ability to empathize with customers and understand their needs.

Tags

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