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Job Description

Meesho Recruitment 2024
As a Customer Support at Meesho, you will be the first point of contact for our customers. You will be responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
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Responsibilities:
? Customer Service: Respond to customer inquiries via phone, email, and chat.
? Issue Resolution: Identify, research, and resolve customer issues using the appropriate resources.
? Product Knowledge: Develop and maintain a deep understanding of Meesho?s products and services.
? Reporting: Document all customer interactions and transactions, recording details of inquiries, complaints, and comments.
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Skills:
? Communication: Excellent verbal and written communication skills.
? Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.
? Technical Skills: Basic understanding of e-commerce operations.
? Customer Service: Strong customer service orientation… and ability to build rapport with customers.
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