Live Chat Support Agent-Remote, full and part time

Job Description

Full Time Live Chat Support Agent
We are looking for a full-time Live Chat Support Agent to join our team. The ideal candidate will have strong written and verbal communication skills, proficiency in computer skills (MS Office, PLM, SAP basis), and experience in customer support…
The primary responsibility of this position is to provide excellent customer service to our clients via live chat. You will be responsible for answering questions, resolving issues, and providing support to customers in a timely and efficient manner.
In addition to providing customer service, you will also be responsible for:
? Monitoring and responding to customer inquiries in a timely manner
? Providing accurate and helpful information to customers
? Solving customer problems and resolving issues
? Upselling and cross-selling products and services
? Tracking and reporting customer interactions
To be successful in this role, you must have the following skills and qualifications:
? High school diploma or equivalent
? Excellent written and verbal communication skills
? Proficiency in computer skills (MS Office, PLM, SAP basis)
? Experience in customer support
? Ability to work independently and as part of a team
? Strong problem-solving skills
? Ability to work under pressure
We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We also offer a fun and challenging work environment where you can learn and grow with our team