Live Chat Specialist

Job Description

Job Title: Live Chat Specialist

Company: At Reynolds and Reynolds, we believe in providing top-notch customer service and fostering a positive work environment. Join our team and help our clients generate revenue through engaging online conversations…

Position Objective: As a Live Chat Specialist, your goal is to turn customer inquiries into leads for our automotive dealer clients by providing accurate information and exceptional customer service.

Responsibilities:
Engage in online conversations with customers via chat
Provide accurate information about products and services
Schedule appointments and capture customer contact information for lead generation
Summarize interactions based on customer needs for client review
Develop and maintain a knowledge base of products and services

Skills:
Strong written and verbal communication skills
Ability to multitask and adapt to a fast-paced work environment
Basic internet and computer skills
Positive and professional demeanor
Previous experience in retail customer service or automotive industry preferred

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