Live Chat Assistant

Job Description

? *Job Title:** Live Chat Assistant
? *Company:** Casey?s General Stores
? *Location:** Phoenix, Arizona, US…
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 1
? *Job Description:**

Casey’s General Stores is seeking a motivated and customer-oriented Live Chat Assistant to join our team. As a crucial front-line support member, you will engage directly with our customers through live chat, ensuring their questions and concerns are handled promptly and professionally. This role requires a resilient and resourceful individual who thrives in a dynamic environment and is eager to contribute to a positive customer experience. If you are looking to make a meaningful impact while developing your communication and analytical skills, we encourage you to apply!
? *Key Responsibilities:**

– **Customer Engagement:** Respond to customer inquiries via live chat promptly, addressing questions, providing information about our products and services, and resolving issues in a friendly and professional manner.

– **Issue Resolution:** Analyze customer issues to determine appropriate solutions, ensuring that all interactions meet company standards for customer service excellence.

– **Collaboration:** Work closely with team members and other departments to gather information, resolve complex issues, and improve the overall customer experience.

– **Feedback Handling:** Capture customer feedback and report insights that may contribute to enhancements in service delivery and product offerings.

– **Knowledge Maintenance:** Stay updated on product information, company policies, and industry trends to provide accurate information to customers and maintain the company?s reputation for reliability and transparency.

– **Documentation:** Maintain accurate and detailed records of customer interactions, issues, and resolutions in the company?s customer relationship management (CRM) system.

– **Continuous Improvement:** Engage in team meetings and training to develop your skills and contribute ideas for enhancing the live chat process.
? *Requirements:**

– **Education:** High school diploma or equivalent required; Associate?s degree preferred.

– **Experience:** Minimum of 1 year in a customer service or related role preferred, particularly in a live chat environment.

– **Personality Traits:**
– **Resilient:** Ability to handle challenging customer interactions with a positive attitude and composure.
– **Resourceful:** Proficient in identifying solutions even when information is limited or under tight deadlines.

– **Soft Skills:**
– **Analytical Skills:** Strong analytical and critical thinking skills to evaluate customer concerns and provide effective solutions.
– **Teamwork:** Ability to collaborate effectively with peers and cross-functional teams to improve processes and ensure customer satisfaction.

– **Technical Skills:** Familiarity with live chat tools, CRM software, and Microsoft Office Suite. Basic troubleshooting skills are a plus.

– **Availability:** Must be available to work flexible hours, including weekends and evenings.
? *Benefits:**

– Paid sick leave
– Remote work flexibility
– Visa sponsorship for eligible candidates
? *Working Environment:**

At Casey?s General Stores, we foster a supportive and collaborative culture that encourages a spirit of exploration. We believe in taking calculated risks that promote personal and professional growth. Your contributions and ideas will be valued as we work together to improve our customer experience and grow our business.
? *Deadline to Apply:** October 27, 2024
? *Equal Opportunity Statement:**

Casey?s General Stores is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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