HD Pharmacy Technician – Remote in Illinois or Iowa

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and… career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As the Front Pharmacy Technician on the divvyDOSE Welcome Call Team, you will be expected to shadow experienced team members to exemplify the expectations of a fully proficient Technician. You will positively contribute to overall team motivation and enhance team engagement. In accordance with state regulations, you will interpret provider prescriptions and create orders, as well as assess, input, and retrieve prescription, medical/lab, and reimbursement information from the computer system.

If you reside in Illinois or Iowa, you?ll enjoy the flexibility to telecommute* as you take on some tough challenges.

Schedule: Between the hours of 7:00 AM – 6:00 PM CST Monday – Friday. It may be necessary, given the department need, to work Saturdays and holidays.

Primary Responsibilities:
? Customer onboarding via incoming and outgoing phone calls. Volume may range up to an estimate of 40 calls per day
? Provide a holistic approach to case management by completing the following duties for each customer assigned
? Asking appropriate questions and demonstrate active listening to identify specific questions or issues, build rapport, respond with compassion while documenting required information in computer systems
? Assisting the Pharmacist by performing Certified Technician-approved duties related to prescription requests, which include but are not limited to data entry, billing, and the submission of customer orders for fulfillment. Additionally, supporting operations and contributing to process improvements
? Contribute to updating Standard Operating Procedures (SOPs) and team content
? Creation/routing of pharmacy orders through receipt
? Demonstrate handling both inbound and outbound member/patient calls
? Prep and scan documents, verify member/patient data submit prescription orders in computer system
? May contact members/patients/providers to validate data, request payment information and establish priority of order or delivery details
? Applies knowledge/skills to a range of moderately complex activities
? Demonstrates great depth of knowledge/skills in own function
? Acts as a technical resource to others in own function
? Proactively identifies solutions to non-standard requests while addressing moderately complex problems independently
? Works with team to solve complex problems
? Plans, prioritizes, organizes, and completes work to meet established objectives
? Provide an exceptional customer experience with every interaction
? Extensive work experience within own function and be able to work independently
? May coordinate other activities

You?ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
? High School Diploma/GED (or higher) OR 2 years of experience as a Pharmacy Technician
? Current Certified Pharmacy Technician license OR National Certification without restrictions based on regulatory requirements of worksite (PCTB and/or NHA)
? Currently resides within Illinois or Iowa

Preferred Qualifications:
? Patient Experience
? Call-center or telephonic work
? All Telecommuters will be required to adhere to UnitedHealth Group?s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone?of every race, gender, sexuality, age, location and income?deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes ? an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW

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