Flipkart Careers – Freshers work from home Jobs

Job Description

Welcome to Flipkart, a leading e-commerce platform that has redefined the way people shop online. With a commitment to providing unparalleled shopping experiences, Flipkart has become a household name, offering a vast array of products and services. As we continue to innovate and grow, we are on the lookout for dynamic individuals to join our team and contribute to our success.
Job Title: Remote Customer Support Representative
Location: Work from Home
Job Responsibilities:
As a Remote Customer Support Representative at Flipkart, you will play a crucial role in ensuring our customers receive top-notch service. Your responsibilities will include:
? Customer Assistance: Provide prompt and efficient support to customers through various channels, including chat, email, and phone, addressing their inquiries, concerns, and feedback.
? *
Problem Resolution: Troubleshoot and resolve customer issues with a focus on first-contact resolution, ensuring a positive customer experience.
?… *
Product Knowledge: Stay up-to-date with Flipkart product offerings to effectively guide customers and provide accurate information.
? *
Communication Skills: Demonstrate excellent communication skills to interact with customers professionally and empathetically, ensuring customer satisfaction.
? *
Documentation: Maintain detailed records of customer interactions, feedback, and resolutions, contributing to continuous improvement in our services.
? Required Skills:
To excel in this role, you should possess the following skills and qualifications:
? Communication: Strong verbal and written communication skills to effectively engage with customers and articulate solutions.
? *

Problem-Solving: A knack for problem-solving and the ability to think on your feet to address customer queries and concerns.
? *

Customer-Centric Approach: A customer-focused mindset with a commitment to delivering exceptional service.
? *

Adaptability: Ability to adapt to a dynamic work environment and handle challenging situations with a positive attitude.
? *

Technical Proficiency: Basic technical knowledge and the ability to navigate digital platforms.
? How to Apply:

If you are passionate about customer service and ready to contribute to Flipkart success, we invite you to apply for the Remote Customer Support Representative position. Please submit your resume and a cover letter highlighting your relevant experience to us.

Join us in shaping the future of online shopping at Flipkart