Doordash virtual Customer Support Remote Jobs (Multiple Location)

Job Description

DoorDash is a technology company that connects people with the best in their cities through door-to-door delivery. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a market leader in food delivery, we aim to expand our services and continue innovating to provide the best customer experience.
Job Title:Virtual Customer Support… Representative (Remote, Multiple Locations)
Job Summary:We are seeking dedicated and motivated Virtual Customer Support Representatives to join our remote team. As a customer support representative, you will be the first point of contact for our customers, helping to resolve issues, provide information, and ensure a seamless DoorDash experience.
Key Responsibilities:
? * Respond promptly to customer inquiries via phone, email, and chat
? * Provide accurate, valid, and complete information by using the right methods and tools
? * Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
? * Keep records of customer interactions, process customer accounts, and file documents
? * Follow communication procedures, guidelines, and policies
? * Go the extra mile to engage customers and ensure their satisfaction
? * Collaborate with other team members to ensure a consistent and high-quality customer experience
? Required Skills and Qualifications:
? * Proven customer support experience or experience as a client service representative
? * Strong phone contact handling skills and active listening
? * Familiarity with CRM systems and practices
? * Customer orientation and ability to adapt/respond to different types of characters
? * Excellent communication and presentation skills
? * Ability to multitask, prioritize, and manage time effectively
? * High school diploma or equivalent; college degree preferred
? Experience:
? * Minimum 1-2 years of experience in a customer support role
? * Experience in a remote working environment is a plus
? Working Hours:
? * Full-time positions with flexible working hours
? * Availability to work in different shifts, including weekends and holidays, as needed
? Knowledge, Skills, and Abilities:
? * Strong problem-solving skills and the ability to think analytically
? * Ability to work independently and as part of a team
? * Proficiency in using computers and software applications
? * A positive attitude and a passion for providing excellent customer service
? Benefits:
? * Competitive salary and performance-based incentives
? * Health, dental, and vision insurance
? * Paid time off and holidays
? * Opportunities for career growth and development
? * Work-from-home flexibility
? * Employee discounts on DoorDash services
? Why Join DoorDash:
? * Be part of a dynamic and inclusive company that values innovation and creativity
? * Work in a supportive and collaborative environment
? * Contribute to a fast-growing company that is making a significant impact in the food delivery industry
? * Enjoy the flexibility and convenience of remote work
? How to Apply: Interested candidates are encouraged to apply by visiting our careers page at DoorDash Careers and submitting an online application. Please include your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.
Join DoorDash and help us deliver excellence every day

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