Delivery Head – India

Job Description

About the Job
We are seeking an ambitious, dynamic and highly experienced Delivery Head India to drive our consulting services to expand our business in India within new and existing financial services clients.
The ideal candidate will possess a deep understanding of consulting services into local and international banks with a focus on key departments such IT, risk and business change. You will have a proven reputation in the industry built over 7-10 years of experience working in a bank, leading business development into banks or providing consulting services.
You will play a crucial role in driving the growth and expansion of our business into new and existing clients through strategic offerings, partnerships and expanding current engagements.
You will be responsible for ambitious growth by winning and retaining customers, significantly expanding our portfolio of notable new logos. You will be responsible for refining our offerings to better tailor them to client needs.
You… will work closely with other internal teams including the C-Suite, Practice heads, marketing team, and client success team to ensure that clients are satisfied and continue to expand their use of our services.
About Brickendon:
? We were founded in the UK with a major presence in India since 2021. We are experts at delivering change in complex, highly regulated environments.
? We are specialists in financial services and within the public sector empowering business and IT leaders to rapidly turn strategy into operational reality.
? Our clients include 30 of the world?s largest financial services organizations, the UK government and market leading fintech?s and startups.
? Founded in 2010 we have generated sales revenue of over $250 million across our global locations generating $1.5 billion in operational value for our clients.
? We have global offices across UK, Europe, India and North America enabling the optimum mix of onshore, near shore and offshore teams to deliver more value for our clients sooner.
Key responsibilities in this role will include:
? Serve as the primary point of contact for local and global clients. Expand existing relationships and create new relationships within existing and new clients.
? Run the monthly governance calls with all key stakeholders and ensure the relationship, consulting services are of level expected and any concerns are addressed promptly.
? Collaborate with the leadership team to provide direction to the practice leads, marketing, and client success teams.
? Participate in negotiations with clients and oversee HR and recruitment functions with active management of the onboarding, negotiation of contracts, extensions and probations.
? Establish and refine standards and processes for continuous improvement across the organization and practices.
? Accountable for delivering high quality services end to end.
? Ensuring a base margin is maintained for each location and each client.
? Provide Support to business development managers in client pitches and proposal development.
? Collaborate with engagement leads to effectively allocate resources from either external pools or from within internal pools (bench/client transfer).
? Drive the development and growth of practices, including the exploration of new areas and expansion of existing ones.
? Monitor performance and facilitate training initiatives to align with business objectives.
? Ensure all CRM systems, notes and artifacts for managed regions are up to date in our system and current to ensure we are able to be successful.
? Work with our marketing team to plan 3 months in advance activities to generate conversations and leads for new business.
To be successful in this role, you will bring the following skills and experience:
? Successful track record in consultancy on delivery to the International Banks in India and/or experience working within International Banks
? Ability to create and propose solutions to various stakeholders to get approval.
? Proven ability working with various clients for delivering high quality end to end services.
About you
? Working with Banking industry 10-15 years.
? Consulting Background
? You are a people person.
? You have high energy and enthusiasm to try new things with a failure fast, fail often attitude.
? You are self-motivated, with the ability to work autonomously and collaborate effectively across teams.
? You have exceptional communication and negotiation skills, capable or articulating the benefits of our offerings to a diverse audience.
? You are able to understand new concepts and technologies quickly
? You thrive in a fast-paced, dynamic environment.
? An interest in B2B consulting and solving complex business and technology problems.
? Great PowerPoint and English skills
? Ability to think creatively and innovatively.
? Very organized! Project management skills a bonus
? Very good eye for design/detail
Benefits:
? Company events
? Company pension
? Employee stock ownership plan
? Flextime
? Private medical insurance
? Work from home.
? Bonus scheme
Education:
? Bachelor’s (preferred