Customer Support (Contract Management)

Job Description

At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences. Central Operations Team at Accelleron is looking for a customer support specialist in India, who shall support Accelleron network countries on contract management. Your Responsibilities: Note: The tasks mentioned below are highly customized for Accelleron Turbocharging, hence necessary trainings shall be provided post joining. Setting Up MMA Agreements in ATURB – Once a new agreement is signed. Customer support specialist in central MMA team shall support local division in setting up the agreement in… ATURB as per the scoped agreed between sales and customer. Yearly update of MMA agreements in case of any change in scope, material, service packages etc. Data clean-up of the agreement as per the requirements. Creation of service recommendation- Creation of periodic service recommendation for a customer based on the maintenance budget. Creation of budgets based on the maintenance scheduler – Creation of maintenance budgets for MMA customers, based on the yearly maintenance scheduler and remarks from a previous service job. Support on setting up and calculation of Turb Lifecycle Care and Turbo Marine Care. Support on execution of the projects in SAP S4 Hana. Your Background: Formal Education & Certification Relevant University degree in Business or engineering. English language is a must. Knowledge of other languages would be good to have. Knowledge & Experience 5 years of experience in global customer support, preferably in a manufacturing or heavy engineering company. Knowledge of O365 tools. Personal Attributes Strong customer service orientation. The work requires an ability to switch between tasks quickly. Able to handle multiple stakeholders across geographies. We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com. Accelleron Data Privacy Statement: accelleron-industries.com/privacy-notice/candidate At Accelleron, we go further. Building on the heritage of more than 100 years as ABB Turbocharging, you will join a team of true experts in an exciting international environment that share a commitment to excel, to be a trusted partner in supporting our customers in the gradual change towards sustainable industries with innovative technology, expertise and smart solutions. We are driving diversity and inclusion across all dimensions as we welcome and celebrate individual differences