Customer Support Analyst in Infosys – New Career Job in Infosys

Job Description

Customer Support Analyst in Infosys
We are seeking a dedicated and empathetic Customer Support Analyst to join our team at Infosys. The ideal candidate will be a problem solver who is passionate about providing exceptional customer service.
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Responsibilities:
? Customer Support: Provide timely and effective support to customers, addressing and resolving queries and issues.
? Problem Solving: Analyze customer problems and provide appropriate solutions.
? Communication: Maintain clear and effective communication with customers, ensuring that they are kept informed of issue resolution progress.
? Documentation: Document customer interactions and issue resolution details, maintaining a comprehensive database of queries and resolutions.
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Skills:
? Communication: Excellent verbal and written communication skills.
? Problem-Solving: Strong problem-solving skills with the ability to handle customer issues effectively.
?… Technical Proficiency: Proficiency in using customer relationship management (CRM) software.
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