Customer Service Specialist

Job Description

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at /
Title: Customer Service Specialist
Location: Metro Service Center
Duration: 6 months
Summary:
? Performs various customer service functions while communicating effectively to assist customers by telephone or direct contact and assists in other customer service functions as required.
? Responsible for decision quality and responding to customer inquiries, while resolving problems relating to services provided by the Company.
? Reflect situational adaptability and provide customer focus when receiving and processing customer inquiries for all areas o! of the Company’s Customer Service.
Primary Duties:
? Answers soft-phone (VOIP) customer calls
? Data entry into the SAP system while interacting with customers over the phone
? Research account details as needed to achieve first-call resolution
?… Data entry into additional supporting work systems as needed while interacting with customers on the phone
? Clerical data entry into various business unit software for job requests, status checks, and updates
? Outbound softphone calls to interact with customers while inputting data into various business unit software system
? Respond to customer inquiries and resolve problems relating to products and services provided by the company
? Input pertinent information regarding customers and customer problem resolution into a software management system
Requirements:
? High School Diploma/GED
? 2 years related call center and/or customer service experience
Preferred Qualifications:
? Bi-lingual is a plus
? Leadership experience is a plus
Knowledge, Skills, and Abilities:
? Ability to pass customer service assessment testing
? Strong interpersonal skills and works well in a team environment
? Ability to use a personal computer with MS Office Suite and other applications
? Demonstrates good communication skills with the ability to analyze the needs of each customer and express knowledge in a clear and professional manner
? Ability to adapt to changing situations and conditions
? Excellent organizational skills and ability to handle multiple tasks
? Ability to provide inbound residential! customer service while on a softphone and input data into business required customer relationship management software
? Ability to answer a high volume of calls and/or emails daily
? Time-management skills
Working Conditions:
? Long periods of sitting at a workstation using a computer, multi-line phone system, monitor, and keyboard
? May spend extended periods speaking and listening to customers; must speak clearly
? May work in an open office environment with normal levels of noise
? May exert up to 20 lbs of force occasionally to move objects
? May be allowed to work from home once certain criteria are met.
About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R – Results Matter, A- Approachable, C – Care, and E – Emergency i.e. work with a sense of urgency.
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