Customer Service Risk Teammate

Job Description

We are seeking a motivated and organized Customer Service Risk Teammate at eBay to join our fast-paced Customer Support team. As a Customer Service Risk Teammate, you will be responsible for monitoring customer accounts for signs of risk or fraudulent activity. You will need to have excellent communication and problem-solving skills as well as the ability to make quick, accurate decisions… Additionally, you must be able to maintain a customer-focused attitude while also ensuring the security and stability of the customer?s account. If you are a customer service professional with an analytical mindset, we want to hear from you.
Responsibilities:
Monitor customer accounts for signs of risk or fraudulent activity.
Investigate customer account discrepancies and provide resolution.
Create and implement strategies to reduce customer risk while maintaining customer service.
Communicate with customers regarding their accounts in a professional and friendly manner.
Work closely with the customer service team to ensure customer satisfaction.
Document all customer interactions and account changes.
Utilize data analysis to identify trends in customer activity and address potential issues.
Ensure compliance with all company policies regarding customer accounts.
Utilize customer service tools to provide efficient resolution.
Provide training and support to customer service team members regarding risk management.
eBay is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics