Customer Service Reps

Job Description

Our client is disrupting the traditional $80 billion ski travel industry with the world’s first self-service platform for booking an entire ski trip in just a few clicks. Their unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski vacations by providing real-time prices and availability for millions of ski trip combinations. They are currently… looking for talented and Ski-passionate Customer Service Representatives to start immediately.

Benefits & Perks:
? Competitive Compensation
? Remote Position
? Workspace Stipend

About the Role:

WeSki is seeking a dedicated Customer Service Representative to join their team and provide exceptional support to clients throughout their ski holiday journey. This role is crucial in ensuring customers have a seamless and enjoyable experience from the initial booking process to their return from their ski trip.

This role offers an exciting opportunity to be part of a dynamic team dedicated to creating magical winter experiences for customers. The ideal candidate will combine their passion for customer service with their knowledge of the travel and ski industry to provide unparalleled support to WeSki’s clientele.

Pay Rate: Salary range $40,000-$45,000 DOE

Available Shift Times:
? Rotating Shift Work Schedule, including weekends.
? 5-day work week
? 12:00pm ? 10:00pm
? If in AZ, after 10/27 schedule would be 1:00pm ? 11:00pm due to Daylight Savings Time November through March

Key Responsibilities:
? Take ownership of client’s onboarding, professional services, and consulting to ensure a unique customer experience.
? Serve as the main point of contact for our customers throughout their journey at WeSki;
? Pre-booking advice on where and how to book a ski trip.
? Post-booking support according to customers? needs.
? Support during the trip to give a great customer experience.
? Represent the voice of the customer and influence product development roadmap.
? Liaise between WeSki customers and WeSki suppliers for requests, complaints, and updates
? Requires the ability to work independently while receiving support from a broader team.
? This is a full-time remote position with a rotating shift work schedule, including weekends and evenings.
? This position is for a contract of up to 8 months, with an option for renewal.

Key Requirements:
? 3+ years of experience in customer service – must
? 2+ Experience in Travel Tech B2C – must
? Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom – advantage.
? Preferably In-Resort team experience – advantage
? Excellent written and verbal communication skills.
? Strong technical skills and self-learning ability to understand multi-platform systems.
? Ski experience – advantage.

Find your next opportunity with Integrity! If you’re ready to join our team, apply NOW and start work fast!

About Integrity Staffing

Opportunity is everything.

At Integrity, we’re passionate about connecting great talent with great companies across North America. We take an associate-first approach because when our associates succeed, our clients succeed. If you?re looking to grow your career, or just need a part-time gig, you?ve come to the right place. We?ve got thousands of job opportunities available at amazing companies across the country. Plus, we offer benefits that provide better lives, both on and off the clock. Medical and dental are just the beginning. From free online education programs to financial tools, we provide the opportunities, programs, and community resources our associates need to be successful, productive, and fulfilled.

If you?re ready for your next challenge, we?re ready to be your Opportunity Engine. Let?s work together.

Integrity Staffing Solutions is an Equal Opportunity Employer

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