Customer Service Representative (CSR)

Job Description

Job Description for

Customer Support Representative:
Job Title – Customer Support Representative
Reports To – Team Leader

Skills Required – TeleCaller/ Client Servicing
Company Domain – FinTech

Roles and Responsibilities –
? Call our potential customers who have raised queries and engage with them.
? Post Engagement, resolve their queries.
? Respond quickly to assigned leads.
? Work on the lines of highest ethical and moral standards and as set by the company
Input Metrics/Daily Target
?Deliver 5 hours of on- call time on a daily basis

.
Requirements –
? Any Graduate / PostGraduate
? Proven experience of minimum 6 months in TeleCalling. Experience in Customer Support
Representative role is an added advantage
? Proficient in Hindi & English
? Multi-disciplinary, continuous learning mind-set
? Customer focus with good convincing ability and confident personality
? Laptop is mandatory for this opportunity

Fixed: INR 12,000 +incentive

Earnings:
1. INR 10,400/- Per month*

Job Type… Full-time

Salary: ?12,000.00 – ?14,000.00 per month

Benefits:
? Work from home

Schedule:
? Day shift
? Morning shift

Supplemental pay types:
? Performance bonus

Education:
? Bachelor’s (Required)

Experience:
? total work: 1 year (Required)
? Customer service: 1 year (Required)

Language:
? English (Required)
? Hindi (Required)

Work Location: Remote