Customer Service Representative at Flipkart (Freshers Work from Home)

Job Description

Flipkart is one of India leading e-commerce platforms, renowned for its wide range of products and excellent customer service. With a commitment to innovation and customer satisfaction, Flipkart has revolutionized the online shopping experience in India.
Job Title: Customer Service Representative
Job Summary:
As a Customer Service Representative at Flipkart, you will be responsible for delivering exceptional customer service to our valued customers. This role offers a unique opportunity for freshers to work from the comfort of their homes while contributing to the success of a dynamic and growing company.
Key Responsibilities:
? * Handle customer inquiries and provide timely and accurate solutions via phone, email, or chat.
? * Assist customers with order placement, product information, order tracking, and issue resolution.
? * Maintain a high level of professionalism and empathy in all customer interactions.
? * Collaborate with cross-functional teams to address customer needs… effectively.
? Required Skills and Qualifications:
? * Excellent communication skills in English (both verbal and written).
? * Strong problem-solving abilities and attention to detail.
? * Ability to multitask and prioritize in a fast-paced environment.
? * Proficiency in using computers and navigating online platforms.
? * Customer service experience is a plus but not required.
? Experience:
Freshers are welcome to apply.
Working Hours:
Flexible work hours based on shifts. Work from home opportunity.
Knowledge, Skills, and Abilities:
? * Familiarity with e-commerce platforms and online shopping trends.
? * Adaptability and willingness to learn new processes and systems.
? * Ability to work independently and as part of a team.
? Benefits:
? * Competitive salary package.
? * Work-from-home flexibility.
? * Training and development opportunities.
? * Employee discounts and perks.
? * Health and wellness programs.
? Why Join Flipkart:
Joining Flipkart means becoming part of a vibrant and inclusive work culture where your contributions are valued. As a Customer Service Representative, you will have the opportunity to make a meaningful impact on our customers shopping experience while growing personally and professionally.
How to Apply:
Interested candidates can apply through the Flipkart Careers website: Flipkart Careers – Freshers Work from Home Jobs