Customer Service Representative
Job Description
Hi KD Associates Buffalo Inc. is looking for incredible customer service agents, to handle our robust leads and clients. We deal in all kinds of landscape, tree related services as well as home improvements. Here, you can find immense growth and opportunity to put your experience and expertise to skills.
If you’re interested in learning more about sales and if you believe you have excellent customer handling skills, KD is the best place for you. We have vast scope of growth for people willing to put their skills to test.
Work consists of attending inbound calls, making outbound calls. Sometimes cold calling to the leads, and the main purpose will be to talk to them, know their needs and segregate contacts based on the service they need. Booking appointments with customers for small scale services/jobs.
REQUIREMENTS-
? Qualification- High school (complusory)
? Experience – Minimum 1 year experience in customer service.
? Skills – Top-notch English speaking Skills, Customer Handling… Skills, Selling Skills.
? No Target Based Job.
EXPECTATIONS-
1) Your duties include handling many inbound and outbound calls to and from customers, listening to customers? needs or issues and providing helpful solutions to their problems in a professional way, according to a provided script and book the appointments accordingly.
2) Handling and resolving customer complaints regarding the services we provide to the customers.
3) Identifying, escalating priority issues and reporting to the Sales executives.
4) You will have to follow up with the customers and try to close the deals over the phone with the guidance of your Sales executives, you will also have to keep learning and improving your customer handling skills so you can close more customers over the phone.
5) You will have to improve your knowledge on the services that we provide to the customers in order to provide better customer service gradually.
6) You will be working with some web applications and mobile applications, and you will have to improve the knowledge on the applications required for the job.
6) You will be asked to prepare estimates for customers, send estimates and invoices., record payments and pending payments.
7) Other duties as assigned by Sales executives or Management.
Job Type: Full-time
Salary: ?15,000.00 – ?20,000.00 per month
Benefits:
? Work from home
Shift:
? US shift
Supplemental pay types:
? Performance bonus
Travel requirement:
? No travel
Application Question(s):
? Do you have a properly working laptop or PC?
? Are you okay with working from home?
Experience:
? Cold calling: 1 year (Preferred)
Language:
? English (Required)
? Speak with the employer* +91-XXXXXXXXXX
Job Type: Full-time
Pay: ?20,000.00 – ?30,000.00 per month
Benefits:
? Work from home
Schedule:
? US shift
Supplemental pay types:
? Performance bonus
Education:
? Higher Secondary(12th Pass) (Preferred)
Experience:
? total work: 1 year (Required)
Work Location: Remote
Speak with the employer
+91-XXXXXXXXXX
