Customer Service Manager – Remote Work

Job Description

Job Description:
The Customer Service Manager at eBay will be responsible for overseeing a team of remote customer service representatives located in Washington D.C., US. This is a part-time position with a mid-to-senior level of seniority, requiring at least 6 years of experience in customer service management. The ideal candidate will exhibit adaptability and independence in their work, as… well as possess strong leadership and project management skills.
Responsibilities:
1. Manage and oversee a team of remote customer service representatives, providing guidance and support as needed.
2. Develop and implement strategies to improve customer service processes and enhance the overall customer experience.
3. Monitor and analyze customer service metrics to identify trends and areas for improvement.
4. Collaborate with other departments, such as marketing and sales, to ensure a consistent and positive customer experience.
5. Handle escalated customer issues and complaints, working to resolve them in a timely and satisfactory manner.
6. Provide regular feedback and coaching to team members to help them improve their performance.
7. Stay up-to-date on industry trends and best practices in customer service management.
Requirements:
1. Minimum of 6 years of experience in customer service management.
2. Strong leadership and project management skills.
3. Excellent communication and interpersonal abilities.
4. Proficiency in customer service software and tools.
5. Adaptable and independent work ethic.
6. Bachelor’s degree in business administration or a related field preferred.
Benefits:
1. Travel opportunities for team meetings or training sessions.
2. Paid sick leave for eligible employees.
3. Profit sharing opportunities based on performance.
Working Environment:
eBay is a company that transcends borders, promoting collaboration on a global scale. As a remote work position, the Customer Service Manager will have the opportunity to work with a diverse team of individuals from around the world.
Equal Opportunity Statement:
eBay is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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