Customer Care Specialist

Job Description

Job Description:
As a Customer Care Specialist at Infosys, located in Bangalore, Karnataka, India, you will be responsible for providing exceptional customer service and support to clients. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service roles.
Responsibilities:
1. Handle incoming customer inquiries via phone, email, and online chat in a professional and efficient manner.
2. Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
3. Ensure all customer interactions are documented accurately in the company’s CRM system.
4. Collaborate with other departments to escalate and resolve complex customer issues.
5. Assist in creating and maintaining customer care policies and procedures.
6. Continuously strive to improve customer satisfaction levels through proactive communication and problem-solving.

Requirements:
1. Motivated and passionate individual with a strong commitment… to providing exceptional customer service.
2. Excellent time management skills to prioritize tasks effectively and meet deadlines.
3. Strong presentation skills to effectively communicate with clients and internal teams.
4. Minimum of 4 years of experience in customer service roles.
5. Bachelor’s degree in business administration or related field preferred.

Benefits:
1. Retirement plan options for financial security in the future.
2. Training and professional development opportunities to enhance your skills.
3. Medical coverage for you and your family’s healthcare needs.

Working Environment:
Infosys is a global company that fosters a diverse and inclusive work environment, promoting collaboration on a global scale. You will have the opportunity to work with colleagues from different cultural backgrounds and career paths, enhancing your overall work experience.

Equal Opportunity Statement:
Infosys is an equal opportunity employer and is committed to providing a workplace that is inclusive and diverse. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Customer Care Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs