Customer Care Officer

Job Description

? *Job Title:** Customer Care Officer
? *Company:** Aetna
? *Location:** Washington, D.C., US…
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 4
? *Job Summary:**
Aetna is seeking a dedicated and passionate Customer Care Officer to join our team in Washington, D.C. This part-time position plays a crucial role in ensuring our customers receive exceptional service and support. The ideal candidate will be independent, resilient, and equipped with strong planning and project management skills to thrive in a fast-paced environment. Join us in our mission to provide outstanding healthcare solutions while contributing to a sustainable future.
? *Key Responsibilities:**
– **Customer Interaction:** Serve as the primary point of contact for customer inquiries, providing accurate information about Aetna?s products and services. Engage with customers via phone, email, and chat to resolve issues promptly and effectively.
– **Problem Resolution:** Analyze and troubleshoot customer issues, demonstrating a thorough understanding of our systems and processes. Use critical thinking skills to identify solutions and implement corrective actions as necessary.
– **Documentation and Reporting:** Maintain detailed records of customer interactions and transactions, ensuring compliance with company policies and regulations. Prepare reports on customer feedback and service performance to identify areas for improvement.
– **Collaboration:** Work closely with internal teams, including sales, claims, and technical support, to foster a collaborative environment focused on customer satisfaction. Participate in team meetings to share insights and strategies for improving service delivery.
– **Process Improvement:** Contribute to the development and implementation of best practices for customer service operations. Identify opportunities for enhancing the customer experience and proactively suggest improvements to processes and systems.
– **Training and Development:** Assist in training new customer care team members by sharing knowledge and best practices. Support ongoing professional development within the team to ensure high service standards.
– **Sustainability Initiatives:** Demonstrate a commitment to Aetna?s sustainable practices by promoting environmentally responsible service options and contributing to initiatives aimed at reducing our ecological footprint.
? *Requirements:**
– **Education and Experience:** Minimum of 4 years of customer service experience in a healthcare or related environment, preferably with a focus on healthcare insurance.
– **Technical Skills:** Proficient in using Customer Relationship Management (CRM) software and MS Office Suite. Familiarity with healthcare regulations and policies is a plus.
– **Personality Traits:**
– **Independent:** Proven ability to work autonomously and make sound decisions in high-pressure situations.
– **Resilient:** Ability to adapt to changing circumstances and manage stress effectively, maintaining a positive attitude even in challenging situations.

– **Soft Skills:**
– **Planning:** Demonstrated ability to organize workloads effectively, prioritize tasks, and meet deadlines.
– **Project Management:** Experience managing small projects or initiatives within a customer service context, ensuring successful outcomes.
? *Benefits:**
– Gym membership
– Life insurance
– Retirement plan
? *Working Environment:**
At Aetna, we are committed to environmental responsibility and sustainable practices. Our work culture encourages employees to engage in initiatives that promote health, wellness, and environmental stewardship.
? *Application Deadline:**
Please submit your application by October 31, 2024.
? *Equal Opportunity Statement:**
Aetna is an equal opportunity employer and values a diverse workforce. We encourage all individuals, regardless of background, to apply. We are committed to creating a workplace that reflects the communities we serve and supports all employees in reaching their full potential.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Customer Care Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

For more such jobs please click here!