Client Performance Manager III (1)

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES:
? Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch
? Assesses client account opportunities and risks…
? Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions
? Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services
? Generates additional business / revenue by harvesting existing accounts for expansion and product upsells.
? Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function
? Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively.
? Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs.
? Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk.
? Perform other duties as assigned or needed
MINIMUM QUALIFICATIONS:
? Bachelor?s degree in a related discipline and 5+ years? experience in a related field. The right candidate could also have a different combination, such as a master?s degree and up to 2 years? experience; or 9 years? experience in a related field
? Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
? Exceptional client relationship, account management, experience
? Excellent time management, organization, and task prioritization skills
? Willing and able to travel as needed and required (up to 50% day or overnight trips)
? Valid Driver?s License