Business Systems Analyst – GTAS – Remote from India
Job Description
This a Full Remote job, the offer is available from: India
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and ? through their work ? can make an impact on our industry. We?re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
As a member of the Global Travel Application Support (GTAS) in the Product & Technology organization, this position is based in India, is a virtual working role (on a shift-based roster with 24×7 rotational shifts that change once every month) and will be passionate about providing technical level 2 support for various travel applications Globally for AMEXGBT for Travel Counselor Servicing applications & Corporate applications.
This role provides a tremendous Opportunity to learn a vide variety of technologies and apply those findings in day-to-day work.
This role will support clients in a global … international environment, therefore speaking the English language is required in this role.
What You?ll Do on a Typical Day :-
? Day to day Responsibility includes providing Technical Level 2 application support for AMEXGBT applications including Travel Counselor Servicing & Corporate applications
? Handle the resolution of Incidents including timely acknowledgement, prioritization, communication, customer concern, analysis and review ? within SLA?s
? Respond to critical incidents (Priority 1 / Priority 2) as per defined protocols and SLA?s
? Join critical incident bridges and triage issues to deliver or drive resolution
? Monitor various ticket queues globally to ensure tickets have not breached and ensure tickets are responded to in a timely fashion, including any raised issues
? Perform issue severity assessment quickly based on impact to the business and prioritize or de-prioritize accordingly
? Responding promptly to application alerts and issues
? Author Knowledge Articles relating to applications and new-found issues / resolutions for internal team
? Research and tackle issues/problems starting with minimal details, including thinking outside the box to resolve might have caused the problem and the solution
? Installation and configure all applications for Travel Counselor Servicing applications & Corporate applications
? Drives problem management for resolutions delivery with product management teams
? Analyses / Perform and aim to RCA (Root Cause Analysis)
? Engage with Local/Regional/Global Level 3 Product Development, engineering/network teams for issues that requires additional support for resolution and on a timely basis.
? Participates to support efficient handover of new products or product improvements from Projects to BAU status
? Ensure compliance with GBT policies and procedures
What We?re looking for ?:-
? Bachelor?s degree in science or engineering with a strong GPA
? at least 5 +years of equivalent experience is preferred
? Willing to work in a 24×7, rotational shift based role
? Experience in the Travel Operations OR Technology Level 2 Application Support.
? Solid knowledge in working with and supporting multiple GDS?s
? ITIL certification will be a plus. Salesforce Administrator certification will be a plus
? Good understanding of networking to support troubleshooting Network and VPN connections for application related issues
? Knowledge about Dot Net Framework, API?s & Web services technology, Windows O/S platforms and solve
? Hands-on individual who is technically savvy & can work well with all levels and virtual teams, both internal & external
? Knowledge or experience in using a ticketing system like service-now or freshservice for incident management is preferred
? Strong MS Office skills (Outlook, Word, Excel) preferred
? High degree of personal accountability, Highly principled and good time management skills
? Expert problem-solving skills with an eye for detail
? Ability to cope with pressure, SLA?s and delivers results
? Self-starter, quicker learner with ability and zeal to learn new skills and quickly adapt to changing environment & work with little guidance
Location
India – Virtual Location
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
? Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
? Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
? Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
? We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
? Wellbeing resources to support mental and emotional health for you and your immediate family.
? And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement.
What if I don?t meet every requirement? If you?re passionate about our mission and believe you?d be a phenomenal addition to our team, don?t worry about ?checking every box;” please apply anyway. You may be exactly the person we?re looking for!
“This offer from “American Express Global Business Travel ” has been enriched by Jobgether and got a 83.5% flex score
