Analyst – Data Transformation & Customer Support
Job Description
Job Description: About Our Organization:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally… It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Team:
OPIS, a Dow Jones company, provides price transparency across the global fuel supply chain, including the Spot, Wholesale Rack and Retail markets. OPIS enables customers to buy and sell energy commodities with confidence with multi-platform access to accurate data, real-time news, powerful software and educational events. Our commitment to reliability is reinforced by personalized customer service and constant innovation. OPIS listens to what the energy community needs and responds with flexible and easy-to-use products. Navigating world fuel markets is complex ? OPIS makes it simpler.
About the Role:
As a Data Transformation/Customer Support Analyst on the OPIS Retail Data Quality Team, you will help manage the quality of retail fuel pricing and station data. You will work with fuel retailers and convenience store operators to provide the data and analytics that help them optimize their business operations to run more profitably and efficiently. You will also work with other industries that utilize OPIS data, such as connected cars and mobile app/web clients who display OPIS real-time retail fuel prices and station information directly to consumers. You will report to the Manager of Data Transformation.
You Will:
? Maintain the data quality for retail fuels pricing, station, and amenities data across North America and Australia, eventually expanding globally
? Run quality control processes to correct or eliminate incorrect or invalid data points according to OPIS methodology
? Assist the retail business development and product development teams in data reliability goals
? Provide sales support by creating historical data files, setting prospective clients up on trials of our services, and answering questions regarding data methodology and data quality
? Continue the OPIS legacy of providing the highest-quality customer support in the industry
You Have:
? At last 2 years’ prior experience with data management and/or customer support
? Advanced MS Excel proficiency
? Working knowledge of data visualization/analytics tools such as Power BI or Tableau
? Experience with SQL Server Management Studio, R, or Python (preferred)
? Bachelor’s degree in Business, Data Analytics, or Mathematics (preferred)
? Availability to work from 9:30 AM to 6:30 PM Eastern Standard Time
Our Benefits
? Comprehensive Healthcare Plans
? Paid Time Off
? Retirement Plans
? Comprehensive Insurance Plans
? Lifestyle programs & Wellness Resources
? Education Benefits
? Family Care Benefits & Caregiving Support
? Commuter Transit Program
? Subscription Discounts
? Employee Referral Program
Learn more about all our US benefits
Reasonable accommodation: Dow Jones, Making Careers Newsworthy – We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones – OPIS
Job Category: Data Analytics/Warehousing & Business Intelligence
Union Status:
Non-Union role
Pay Range: $40,000 – $160,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world?s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron?s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view “Find Jobs – Dow Jones.” Thank you.
Req ID: 41266
