michellecaridadarroyo

Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources. Enforced companies diversity by aiding translation for tourists. Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer. Worked with a POS system to place orders, manage bills, and handle complimentary items.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. Provided new item setup, merchandising and inventory control. Improved inventory tracking by establishing a system to check-in and check-out items. Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.

Ensured materials are packaged, labeled, and assembled appropriately for mode of transportation, to include truck, airfreight, or US mail, without any damages. Comfortable working in various inclement weather conditions in outside areas such as open docks and storage yards; exposed to all types of traffic conditions. Gained training and experience of forklift truck and motor vehicle while holding this position. Skilled in barcoding, and warehouse management systems (WMS)

Responsible for hiring, payroll, and scheduling of over 50 personnel to facilitate movement in accordance with priorities, requirements, and space allocations. Directly oversaw the truck fleet, coordinating incoming and outgoing shipments and placement of material. Tracked all deliveries in the routing system and ensured all scheduled deliveries were made on time. Maintained a positive and open line of communication between all drivers and customers. Reviewed drivers’ weekly reports to ensure high quality performance.

Developed, enforced, and inspected safety standard operating procedures to include DOT regulations and proper receiving, storing, selecting, and delivering methods. Performed classification inspections on trucks to ensure daily maintenance was performed. Conducted full claim investigations and reported updates and legal actions by collecting damaged information on vehicles, on all types of accidents. Maintained a positive approach when handling complaints, processing orders, and providing information about the department for services.

Maintained confidentiality of patient finances, records, and health statuses. Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff. Helped residents with dietary restrictions, allergies, and intolerances, obtain safe, delicious food by working closely with kitchen staff on alternatives. Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.