lizpittman

Perform data backups to ensure all company-owned work is saved. Install and update network system improvements. Install and configure wireless networking equipment. Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage. Assist with the design, implementation, and support of new software and features. Evaluate connectivity issues, equipment, software and hardware. Respond to IT issues, hardware maintenance, software, networking, etc. Provide helpdesk and technical support either by phone, remote access, or site visits. Oversee troubleshooting for system errors. Set up equipment for new users and employees. Consult with vendors and clients to integrate and update company technology. Ensure system optimization for all technology resources.

Answering inbound phone calls from patients, providers, discharge planners and case managers Making outbound phone calls to patients, doctors' offices, providers and hospitals Noting patient account in the system Faxing orders to provider Inputting new requests into the system Editing requests in the system or canceling requests