gp214

I handled incoming calls from doctors, clinics, hospitals- providers and beneficiaries/patients in all areas of claims, remittances, payments, denials and other health insurances. I specifically worked in Veterans Military Health. Assisted with claims questions, HIPAA verification and provider certifications via phone and written mail/faxes. Reprocessed claims, corrected claims, recoupments/ offsets, removed claims, verified authorizations and referrals and transferred claims.

Assisted claimants with questions and inquiries on Government website. State of Penn. Unemployment and State of New Hampshire Health and Human Services. Actively listened to Service Providers, handled concerns quickly and escalated major issues. Offered advice and assistance to customers, paying attention to special needs or wants. Maintained customer satisfaction with forward-thinking strategies.

Territory Manager in Small Format. Kept a careful watch on changing consumer needs. By maintaining positive relationships with local Key Decision Makers and organizations where target consumers are likely to gather., This includes educating both consumers and colleagues about the qualities of the desired product and how the product meets the customer’s needs.