elizabeth.owonikoko

• Engage with customers via various communication channels including phone, email, and chat to address inquiries, resolve issues, and provide product information • Resolve customer issues promptly and effectively, achieving a 95% customer satisfaction rating. • Accurately input and update data into our systems following established guidelines and procedures • Perform quality checks to ensure data accuracy and completeness • Identify and correct any discrepancies or errors in the data • Process orders, returns, and exchanges, ensuring accuracy and timely delivery of products. • Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system. • Collaborate with cross-functional teams to improve product knowledge, streamline processes, and enhance the overall customer experience. • Maintain confidentiality and security of sensitive information • Collaborated with team members and supervisors to meet daily and weekly data entry targets

● Assisted in the planning and execution of recruitment events, resulting in increased attendance. ● Conducted research to identify potential outreach opportunities and partnerships. ● Provided administrative support for the admissions office. ● Conduct Orientation for new students. ● Serve as instructional leader in the development and improvement of instructional programs in career and technology education. ● Teach 9 – 12 grade the following courses: Professional Communications, Touch Systems Data Entry, Principles of Business Management Fundamentals, Dollars and Sense, etc. ● Excellent classroom management based on school policy and guidelines. ● Working with students both in person and online to reach their academic goals. ● Working with a diverse student population to provide accommodation and modification as recommended by the appropriate personnel. ● Grade students’ work based on the guided rubrics.

● Evaluate overall business operations, support goal setting, and provide support in business development and implementation of the business operating system. ● Monitoring competitors, analyzing business practices, and making recommendations for new business models. ● Strong business management expertise and problem-solving skills that deliver real-time results. ● Strong creativity, communication, counseling skills, and networking. ● Consult on best business practices to help grow and manage our client's recruiting, training, and other businesses ● Nurture and grow positive relationships with existing clientele and business owners ● Trained staff on company policies, procedures, and individual job post expectations. ● Monitored customer project satisfaction with surveys, focus groups, and community input. ● Assisted Owner(s)/HR in managing effective recruiting strategies. Including thorough candidate screening, and interviewing/hiring of employees/contractors. ● Examine and analyze customer's business and recommend services/systems to meet customer's needs.