Benjamin Harter

Currently serving as Shift Supervisor at Starbucks Co., where I have been overseeing daily operations and ensuring the smooth running of the store since April 2008. Relevant skills used as a member of Starbucks’ management team include: ● Providing exceptional customer service. ● Conflict resolution in both customer service and team management. ● Continuously striving to create a positive and welcoming environment for both customers and employees ● Maintaining a clean and organized workspace while adhering to company standards and policies. ● Data entry from inventory counts. ● Analysis of waste to assess inventory opportunities. ● Setting pars for ordering inventory and pulling food for the coming week based on waste, usage, and sales data. ● Make staffing recommendations based on upcoming events and other predictable variations in daily workflow. ● Increased Whole Bean sales by 15% by leveraging better ordering and a more accessible retail display, as well as better education of partners on making purchase recommendations. ● Improved profits and losses in food by leveraging better ordering, analyzing waste trends, reassessing pars for daily food pulls, and improving sales 12% by creating better availability of popular food items.

Managed inventory and verified physical quality of inventory in processing incoming trades and outgoing sales and trades. Worked alone while communicating remotely with employer. ● Data entry for incoming and outgoing inventory. ● Extensive organization skills required. ● Heavy use of Excel and database referencing. ● Established best practices working for a start-up company.