Guest & Member Care Specialist – Work from Home or In the Omaha Office – Full Time
Job Description
Employer Industry: Hospitality
Why consider this job opportunity…
– Salary of $17.75 per hour
– Work from home or in the Omaha office
– Medical, Dental, and Vision Insurance
– 401K plan available
– Full-Time and Part-Time Options
– Paid Training and Employee Discounts at Omni properties
What to Expect (Job Responsibilities):
– Serve as the primary point of contact for customer inquiries, effectively solving problems from start to finish
– Maintain a pleasant, helpful, and courteous attitude while managing customer interactions
– Operate telephone and computer systems to respond to inquiries via phone, email, and online claims
– Document customer contacts accurately, ensuring timely acknowledgment and striving for first contact resolution
– Assist with reservations, upgrades, and essential daily tasks for hotel support
What is Required (Qualifications):
– High School diploma required
– Proficiency in Microsoft Office products, including Excel and Word
– Ability to learn and work with department operating systems
– Effective communication skills in English, both oral and written
– Ability to perform basic math calculations
How to Stand Out (Preferred Qualifications):
– Experience in a customer service role within the hospitality industry
– Proven ability to handle multiple tasks and systems simultaneously
– Previous knowledge of Oracle products and NICE systems
– Strong leadership qualities and a commitment to professionalism
#HospitalityJobs #CustomerService #WorkFromHome #CareerGrowth #EmployeeBenefits
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