Retail Service Associate

Job Description

Retail Service Associate

Purpose…

The Sales Associates at Floor & Decor take pride in delivering top-notch customer service and providing accurate information and recommendations for products and projects.

Positions are open for candidates seeking both full-time and part-time employment opportunities.

We are on the lookout for desirable traits in individuals that would enable them to be the best versions of themselves. We want people who possess attributes that complement our company culture and ethos:
? Friendly and enthusiastic
? Entrepreneurial and hard-working
? Honest and accountable
? Demonstrates remarkable communication skills and attentive listening capabilities

Essential Job Functions:
? Initiate conversations with clients, discuss their plans, suggest products, and encourage excitement about transactions.
? Deliver customer service that exceeds the highest standards.
? Maintaining the assigned areas stocked, dirt-free, and secure must be our top priority, ensuring the customers can shop seamlessly.
? Work closely with managers and colleagues to achieve sales targets together.
? Utilize the POS system to finalize customer transactions.
? Apply the established guidelines when processing customer refunds and exchanges.
? Abide by the standard practices for accepting payment through cash, checks, and credit cards.
? Generate tags for pricing and merchandising displays, control inventory, label and present goods.
? Respect the essential principles that dictate the company’s actions.
? Display and ensure adherence to corporate safety regulations.
? Follow the company’s guidelines in answering calls and taking messages.
? Work in collaboration with other store departments as required.
? Achieve excellence in a rapid environment with precision.

Minimum Eligibility Requirements:
? Individuals who are of 18 years or more are allowed to participate.
? Basic math skills are the building blocks upon which more complex mathematical concepts are built.
? Prior track record of customer support.
? The competence to handle numerous tasks at once and excel under pressure.
? Specific job positions may require forklift certification solely through F&D.
? In states where it is permitted by law, passing a drug test is a condition for obtaining certification for heavy equipment operation.

Physical/Sensory Requirements:
? To be capable of handling tasks involving the movement of objects, one must be able to apply force between 30 to 60 pounds occasionally or 20 to 30 pounds frequently.
? Manipulating and feeling objects is often done through the use of hands and fingers.
? Regular participation in physical activities such as standing, walking, reaching, balancing, climbing, or crouching.

The company’s commitment to equal opportunity is unwavering. Floor & Decor is dedicated to creating a supportive environment where all associates and applicants have an equal chance to grow and thrive.

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